Frequently Asked Questions
Everything you need to know before your next adventure.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout for those last-minute gear needs.
What is your return policy for outdoor gear?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for safety reasons, certain climbing and life-safety equipment cannot be returned once opened.
Do TripQuipment products come with a warranty?
Yes, all our premium gear comes with a minimum 1-year manufacturer warranty against defects. Some specific brands we carry offer extended lifetime warranties.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
Do you ship internationally?
Currently, we ship to the United States, Canada, and select European countries. International shipping rates and delivery times vary by location.